Contact Us

Log in to your Account ( the one that you made your order with ). Once your order is processed, you will see the tracking number. You will also receive an email notification with your tracking number once your order is on its way. You can also click on the link within the email to track your order.

Our team will process your order as quickly as possible. Please note that we dispatch and deliver orders Monday to Friday.

Royal Mail: order before 2 PM on weekdays for same-day dispatch.

DPD Standard: order before 1 PM on weekdays for same-day dispatch.

*Orders placed on Saturday and Sunday will leave us Monday ( excludes bank holidays )

All UK orders over £20 are sent for free using Royal Mail Tracked 48.

We also offer Royal Mail Tracked 24, Parcel Force 24 Service, Royal Mail International Service, and DPD Standard Service. View all shipping options and any information about shipping costs on our detailed Shipping Information page.

If you need to change your delivery address, please contact our customer service as soon as you can. Our member of staff can help to change the address before your order is dispatched. If your order has been already sent, when the courier contacts you regarding your delivery, they will provide you flexible delivery options, such as Safeplace and Delivery to a preferred neighbour.

If the tracking for your parcel shows as delivered but you haven't received it, please check if someone else at your address has signed for it. If you still cannot locate your item, please contact the courier.

* Lost or undelivered packages are not the responsibility of NewVaping, any issues caused by packages not received must be resolved by the customer, with the courier in use.

* An incomplete and incorrect address will cause delays, returns, and other issues. Please input the correct address when you place an order.

If you want to make any change to your order, please contact our Customer Service Team immediately. Due to the volume of orders, NewVaping receives, our Customer Team strives to provide the most efficient service to our customers, but we cannot guarantee that it can be amended, changed, or canceled upon your request once an order has been placed. If you want to return the parcel, please refer to our Returns & Refunds Policy.

If you receive a wrong item that isn't what you ordered or a defective item please contact our team immediately via email ( info@newvaping.com ), live chat or the contact form below. Note that a photo or video of the item(s) received along with the paper invoice is required in order to assist you.

Please contact our Customer Service Team to initiate a return request. You can replace or refund anything unopened and unwanted within 7 days of delivery. For sanitary and safety reasons, we’re not able to accept any item that has been opened. Please visit our Returns & Refunds Policy page to find more information about how to return an unwanted/incorrect or defective item.

Sure you can! We gladly accept returns of new, unopened items purchased on our website for a refund within 7 days of receiving your purchase! For more information, please check out our Returns & Refunds Policy page.

If you have received a wrong item or received a defective product, we will cover the costs to return these items. If want to return the unwanted items, you will be responsible for return shipping charges.

Once your refund has been issued, it usually takes 1 - 3 working days ( excluding bank holidays and weekends ) for your bank to put the funds back into your account. A refund will be issued back to the original payment.

I have placed an order but am unable to verify my age online, what should I do?

If you are unable to verify your age via the 1account age check system, please contact our Customer Service Team immediately. Our member of staff will help you as soon as possible.

If we are unable to verify your age via 1account, we will cancel your order and refund your purchase.

Because it's the law! Our products can only be purchased and shipped to people over the age of 18, according to current UK legislation. So we must ensure that all customers are age checked.

No, age verification does not cost the customer anything.

It’s easy to create an account. All you need is to provide an email address, and your name and create a password. Please click here to register an account.

You can order easily without having to fill in details every time you shop with us. You can track your order status easily. You will automatically join our rewards program once creating an account with us. You can collect and accumulate your reward points with every purchase and use them for future purchases. To learn more about our loyalty program, please refer to NewVaping Vape Reward Club.

Yes, we do! When you create an account with us, you will earn 2% on every purchase.

How it Works:

SHOP - Sign into your account and make a purchase

EARN - Earn 2 Reward Points for each pound spent (Spent £50, Earn 100 Reward Points)

REDEEM - Use your NewVaping Reward Points at checkout (£1 = 100 Reward Points)

To learn more about our loyalty program, please refer to NewVaping Vape Reward Club.

Sure! Sign up for our newsletter and you will receive a 15% discount code which can be applied to everything at NewVaping ). The code will be automatically sent to the email address you provided when you signed up. It may take a few minutes. If you still not receive the welcome code, please check your spam/junk folder.

The discount code can be applied on the checkout page. On the desktop, you will see the discount field on the right side. On mobile devices, you will see the discount field on the payment page.