Service and Returns
NewVaping Service Return Policy
For customer service or questions about Newvaping Returns - Please file a help request in our CUSTOMER SUPPORT PORTAL or click the "..." on the lower right side of any page to contact us via online customer service.
Customer Service is available between Monday - Friday 9AM and 5PM
Returns - PLEASE READ OUR RETURN POLICY IN ITS ENTIRETY BEFORE FILING A RETURN.
Please send return inquiries to our CUSTOMER SUPPORT PORTAL
In order to successfully process your return please follow this Checklist:
- Your return must be approved by a representative before it is sent to us by email
- You must receive an RMA Number from a representative and it must be present or written on the outside of the package or your return will not be processed
- The item must have been purchased from NewVaping- items purchased from other websites will be disregarded and contact will be made for you to get them back
- The item must have no signs of physical damage outside of normal wear and light usage
- Returned items can either be exchanged for the same item or Refund.
- Cash refunds are NOT available for purchases.
- Items with manufacturer's Visual Defects like small paint chips will not be accepted for return
- Items are eligible for return within 28 days from the date of delivery.We will honor items that have been contacted about within the 28 day time period.
- We will accept returns for buyer’s remorse but will apply a 15% restocking fee
Must Report expired/Broken/Missing Items within 48 hours of receiving entire order
The Following Items Cannot be returned:
Due to the sensitive nature of their design, and obvious safety reasons, we do not accept exchanges on the following items：
- Used/Opened Tank/RDA/RDTA systems.
- 420 Products
In order for your defective item to be eligible for an exchange or Refund, it must meet the following requirements:
- Must not show signs of physical damage or severe scratching
- Cannot be exchanged for minor visual defects, such as minor scuffs, or discoloration
- All the accessories included in the purchased package must be sent in with the defective device
- Must pack your exchange well. We cannot provide refunds or exchanges on devices that are damaged during transportation due to poor packaging
- Must not be on the list of non-exchangeable items
NewVaping does NOT reimburse shipment costs for returned items.
Our return policy lasts 28 days from the date of delivery. Returns are not accepted past 28 days items beyond this date are not eligible for refund or exchange.
If an item is sent in for return and is not eligible for exchange or refund we will ship it back to you. you must provide a shipping payment. Newvaping will not purchase a shipping label to ship back an item that was attempted for return and did not meet the criteria outlined on this page.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Newvaping will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the improper use of a LI-ION battery. Please have a basic understanding of the batteries you are using and how to care for them properly.