NewVaping Return Policy

For customer service or questions about Newvaping Returns - Please submit a ticket via "Contact Us" or click the "Chat Us" Icon on the lower right side of any page to contact us via online customer service.

Unwanted Products

You must notify us within 7 days of receiving the products via live chat or contact us at info@newvaping.com.

We will request you provide some images to check the products’ status firstly, after confirmed we will inform you to return the products back. Please note:

  1. To be eligible for a return, the items must be unused/unopened and in the same condition that you received.
  2. The send and return postage will cover by the customer
*Attention: We cannot accept returns for e-cigarettes, e-liquids, tanks, atomizers, batteries, chargers, disposable e-cigarettes, refill pods and free gifts that have been opened, unless faulty.

 

Incorrect Items

If your order arrived incorrectly, please contact our customer service team, we will endeavour to resolve the issue. The quickest and easiest way is to re-order what you need and then contact us to issues the returns. This way you will receive the correct items quickly and your refund will be processed after we receive the returning products.

If you have any query regarding your order or products, please contact us for help. To be eligible for a return, your item must be unused and in the same condition that you received it. All items must be in the original packaging.

 

Faulty Products Return

If you encounter problems with an item purchased through NewVaping, please get in contact at info@newvaping.com or live chat firstly.

We will request the following information to help us understanding the problem well:

  1. SN Number/ Bar code for the product
  2. A video

For the faulty products, we will request the customer to return it back for a technician to test and diagnose the problem. So please kindly keep the faulty kit until the problem solved.

*Attention: All hardware must be returned with original packaging, including the accessories and packaging box. We will only refund the received products that meet the above conditions.

 

Refund Time

If your refund is approved, we will initiate a refund to your credit card or original method of payment excluding any postage charges originally paid. You will receive the refund within 3 workings days.

 

Missing Refunds

We will refund the product value back to the payment method originally used. We cannot refund for the designated account. If you haven’t received a refund for a long time after returning your items, please contact us and your card issuing bank or company in time.

If you have any questions about the refund amount, please check if you have used any discount coupon on your order page. If you still have any questions, we're here to help.

 

Products Warranty Details

Kits and Variable Voltage Mods

The products are covered by a 6 month warranty period from the date of receipt other than e-liquid, tank, coil, batteries, chargers, disposable e-cigarettes, refill pods and free gifts.

The product warranty is guaranteed for the non-human quality problem such as cannot charge, procedural problem, not working. Accidental damage or damage caused by wear or tear or mishandling is not covered by this warranty such as leaking, or dry hit, etc. Please use the products properly following the product user manual.

 

Batteries, Chargers

These items come with a one month guarantee and have a life expectancy of 3-6 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse a refund or return

 

Mechanical Mods

A 30 days manufacturer’s guarantee is applied to all mechanical mods. Please note that Mechanical Mods are for experienced users ONLY. NewVaping accepts no responsibility for the potential damage caused by the incorrect assembling of any mechanical mod. Incorrect building of the mechanical mod can cause damage to your equipment and as such NewVaping accepts no responsibility for the damage caused as this damage is the result of improper construction.

 

E-Liquids and Drip Tips

Our warranty does not extend to these items due to the nature of the products. For health and safety reasons, as well as hygiene, we cannot offer warranty on either. This is unless our staff determine that the item received is the incorrect item.

 

Atomizers, Clearomizers and Cartomizers

If a product is Dead on arrival. The customer must contact us within 24 hours from receiving the item in order for the warranty to be applicable. Contacting us after this allotted period will mean that we cannot offer a refund or return. Please note that this also applies to multipacks.

Tanks/RDA/RDTA are covered on dead or damaged on arrival we do give a 30 day warranty which if there is any fault with the tank we will refund or replace after the 30 days we will not offer a refund or replacement.  

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