Are you expecting a parcel from outside the EU? Then your parcel must pass through customs first. Getting your parcel through customs is just as important to ensure it reaches its destination safely. You might be charged relevant customs duty, excise duty and import VAT on your parcel.
Find out how this process works and how to ensure your parcel flies through without any delays below.
It is important to get the information about the parcel on time and prepare the documents for customs clearance. All parcels from outside of the EU must undergo the customs clearance process within 10 - 35 days, depending on the efficiency of the customs of the destination.
If your parcel is stuck at customs, your first action should be to contact the seller to find out what is happening with the shipment. Contacting the seller will help you to discover if there is anything you can do to speed up your shipments time in customs. If any important documentations like invoice are missed out, you should contact the seller to get relevant documents.
When a parcel is received from outside of the EU, it is automatically inspected by Customs for prohibited or restricted goods. They also check the customs declaration to determine if customs duty, excise duty and import VAT are chargeable.
With different countries each having country-specific policies, we have collected the specific customs charge policies from some EU countries. Kindly check the following countries to discover all the details.
If you have any questions about international orders, please contact firstname.lastname@example.org. We will get back to you shortly.